Improving Quality Engineering at JAGGAER Case Study

This case study details the implementation of SpiraTeam and Rapise at JAGGAER, a multinational ERP provider in the supply chain software industry. The primary objective was to modernize their quality assurance (QA) processes through AI-driven test management and automation. JAGGAER faced challenges with their previous toolset, XRAY, which could not manage the extensive volume of test data and parameters required. The migration to SpiraTeam was successfully completed in three months, ahead of schedule, and involved integration with their Atlassian Jira instance. Post-migration, JAGGAER improved test case traceability and productivity, with AI capabilities reducing the time to create manual tests and automation scripts by 25-40%. Future plans include further integration of SpiraTeam with other DevOps tools and adopting new features of Inflectra.ai. Customer satisfaction ratings were notably high, with a support team score of 9/10 and a likelihood to recommend score of 10/10.