Summary
This document is a guide for Infor Software as a Service (SaaS) delivery, primarily aimed at multi-tenant customers involved in the implementation and ongoing support of Infor solutions. It outlines key cloud concepts, roles, responsibilities, and processes that are essential for customers throughout their lifecycle with Infor. The guide provides detailed information on various topics including environment provisioning, application management, infrastructure management, and security management. It also describes the support services offered by Infor, including 24/7 support for critical incidents. Additionally, the document includes definitions of key terms related to cloud services, such as 'Cloud Environment' and 'Application Support'. The intended audience is informed about the transition from on-premises software management to a subscription-based model, emphasizing the responsibilities of both Infor and the customer in this new environment. The guide serves as a comprehensive resource for understanding the services provided by Infor in the context of SaaS.
