Service-Centric Network Operations Transformation

This technical report discusses the transformation of network operations towards a service-centric model, emphasizing the need for service providers to adapt to increasing complexity and customer demands. It outlines the drivers behind this shift, including the rise of 5G technologies, diverse service offerings, and heightened expectations for service quality. The report details the integration of network and service operations, highlighting the importance of AI-driven technologies in achieving this transformation. It presents Huawei's Intelligent Operations Solution, which includes digital managed services and the AUTIN platform, designed to enhance operational efficiency. The report also explains the role of generative AI, digital twin technology, and the Expected Demand Not Served (EDNS) framework in optimizing network performance and improving customer experience. The findings illustrate how these technologies can facilitate proactive operations and address the challenges faced by service providers in a rapidly evolving digital landscape.