Air Canada Cargo Transformation Success Story

This case study details the transformation of Air Canada Cargo during the COVID-19 pandemic, highlighting the implementation of ibi's WebFOCUS analytics solutions. The document outlines how Air Canada Cargo adapted to a surge in freight demand by modifying its operations, including the removal of seats from passenger aircraft to increase cargo capacity. It describes the challenges faced due to legacy data systems that could not support the increased need for real-time data access. The case study explains the successful deployment of an analytics platform that enabled better data-driven decision-making across the organization. Key benefits included a 50% increase in user adoption of reporting tools and the launch of a new e-commerce service called Rivo. The document emphasizes the agility and innovation demonstrated by Air Canada Cargo in response to changing market conditions, positioning the company for future growth.