City of Brampton Analytics Implementation Case Study

This case study outlines the analytics implementation by the City of Brampton, Ontario, utilizing ibi™ technologies to enhance its data management capabilities. The city aimed to improve various services through a comprehensive data management platform, acquiring ibi™ WebFOCUS® for business intelligence and analytics. The transition to cloud-based solutions has allowed the city to streamline operations, reduce costs, and focus on value-added activities. The implementation includes over 50 key performance indicators (KPIs) and various dashboards that support departments such as Enforcement & Bylaw Services, Transit, and Recreation. The analytics platform enables real-time monitoring and decision-making, enhancing service delivery and operational efficiency. Additionally, the city is leveraging predictive analytics to anticipate future needs and optimize resource allocation. The initiative is part of a broader strategic plan to digitize processes and create a data-driven organization, ultimately improving customer experiences and operational transparency.