Infosys POS Transformation Case Study for Retailer

This case study details the transformation of a premium lifestyle retailer's point-of-sale (POS) system across the Asia Pacific (APAC) region, implemented by Infosys. The retailer faced performance issues due to large data volumes and aimed to upgrade from Oracle Retail Xstore Version 7 to Version 23. The solution involved standardizing integration layers and implementing Oracle Xstore Office Cloud Service (XOCS) while ensuring compliance with various legal requirements. Key objectives included integrating with a compatible CRM, transitioning to Oracle Xstore mobile, and customizing solutions for specific countries like Japan. Infosys adopted a global template model to streamline operations and maintain a flexible build-and-release strategy. The transformation resulted in enhanced user interfaces, improved transaction processing, and reduced maintenance costs. The retailer plans to leverage insights from this implementation for future upgrades in North America and Europe, aiming for a complete transformation by 2026.