Chances and Challenges of EUDI Wallets in the Public Sector

This document is a white paper that discusses the implementation of European Digital Identity (EUDI) wallets in the public sector, particularly in the Netherlands. It outlines the obligations for public service providers to accept EUDI wallets for identification and authentication by the end of 2026. The paper presents findings from interviews with various public service providers, highlighting both opportunities and challenges associated with the adoption of EUDI wallets. Key opportunities include the potential for personalized services, improved data management, and enhanced efficiency in service delivery. The document emphasizes the importance of collaboration among stakeholders and the need for strategic guidance to navigate the complexities of the EUDI wallet ecosystem. It also provides practical steps for organizations to prepare for the integration of EUDI wallets, including assessing impacts on existing services, engaging with relevant parties, and testing wallet functionalities through pilot projects. Overall, the white paper serves as a comprehensive guide for public service providers to successfully implement EUDI wallets.