Summary
This customer case study details Jemena's deployment of a mobile work order management solution, mWorkOrder, within a tight 90-day timeframe. Jemena, a utility company based in Melbourne, Australia, faced the challenge of activating natural gas meters for a contract that required 5,500 installations each month. The study outlines the specific needs Jemena had for the solution, including tight integration with SAP systems, real-time data capabilities, and a user-friendly interface to enhance technician productivity. Innovapptive's mWorkOrder was implemented to address these requirements, enabling technicians to manage work orders digitally. The results of the deployment are significant, with improvements in operational efficiency, customer satisfaction, and data accuracy. The time from meter inspection to activation was reduced from days to minutes, and the company reported a 60% acceleration in the activation process and a 20% increase in work productivity. The case study serves as a practical example of how digital transformation can enhance utility operations.
