Erste Group Multi-Country Onboarding Case Study

This case study details Erste Group's implementation of a secure digital onboarding experience for its George digital banking platform, which serves around 11 million users across multiple markets. The objective was to create a solution that could be rapidly deployed and tailored to meet local regulatory and compliance requirements. The integration of the Innovatrics Identity Verification Toolkit into the George platform enabled secure onboarding and identity verification across five countries, facilitating approximately 260,000 new account openings annually. The toolkit features biometric identity verification, document verification, and customizable onboarding flows, allowing Erste to adapt to local rules while maintaining a consistent security standard. The modular design supports easy expansion into new markets, enhancing customer satisfaction and engagement through a streamlined onboarding process. This efficient approach has reduced manual review processes, enabling Erste to handle high onboarding volumes effectively while ensuring robust security measures are in place.