2024 Black Book Provider RCM Analytics Solutions Survey

This document is a report detailing the findings of the 2024 Black Book Provider RCM Analytics Solutions Survey. The survey evaluates leading healthcare and medical software and outsourcing service providers based on 18 key performance indicators from the perspective of client experience. Over 2,115 users from 977 provider organizations participated in the survey, which was conducted from Q3 2023 to Q3 2024. The report outlines the methodology used for data collection, ensuring statistical confidence through audits and validation processes. It includes rankings of analytics management software vendors, comparative performance results, and insights into vendor-client relationships. The survey aims to provide objective customer service data for various stakeholders, including buyers, analysts, and investors, while maintaining independence from vendor influence. The findings are intended to assist organizations in selecting the most effective RCM analytics solutions based on user feedback.