Apoteket Business Digitalization Case Study

This case study details Apoteket's initiative to digitalize its business processes and replace outdated IT systems. The document outlines the challenges faced by Apoteket, including slow and ineffective systems that hindered operational efficiency. It describes the decision to seek a supplier capable of providing a digital solution that could support multiple projects across different business areas. The implementation of InRule's low-code platform enabled Apoteket to rapidly develop and deploy applications for various processes, significantly reducing lead times and improving monitoring capabilities. The case study highlights the successful digitalization of processes such as customer rounds and incident management, which were previously conducted manually. It also emphasizes the importance of involving business stakeholders in the development process, allowing for quicker adaptations and improvements. Overall, the case study illustrates how Apoteket has modernized its operations and enhanced its service delivery through effective digital transformation.