Hollard Insurance Group Implements InRule for Automation

This case study details the implementation of InRule by Hollard Insurance Group, South Africa's largest privately owned insurance group, to centralize its business rules and enhance operational efficiency. Founded in 1980, Hollard faced challenges due to fragmented rule applications and reliance on individual expertise, which hindered compliance and responsiveness in a heavily regulated industry. The vision for centralizing rules aimed to streamline processes and reduce subjectivity. The case study outlines the transition from traditional development practices to a more agile approach, allowing business experts to implement rule logic directly. The implementation of InRule has led to significant improvements, including reduced turnaround times for issue resolution from days to hours, increased speed to market, and enhanced collaboration between IT and business units. The case study concludes with Hollard's plans to further leverage InRule's capabilities across its operations, indicating a commitment to continuous improvement in its automation journey.