Region Uppsala's Digitalization Journey Case Study

This case study examines Region Uppsala's approach to digitalization, focusing on the implementation of InRule's low-code platform to streamline various manual processes. Region Uppsala, responsible for healthcare, public transport, culture, and education, identified inefficiencies in its operations, particularly in managing access permissions and processing customer invoices. By digitalizing these processes, the organization achieved significant time savings equivalent to 1.5 full-time employees. The study highlights the launch of approximately 25 business applications that have improved transparency, efficiency, and employee satisfaction. It also discusses the importance of self-sufficiency in managing its digital backlog and the collaboration with InRule's consultants for ongoing process refinement. The case study concludes with insights on the benefits of inter-regional collaboration and the continuous identification of new digitalization opportunities to enhance service delivery in healthcare and other sectors.