Selecta Digitalizes Customer-Focused Machine Order Process

This case study outlines the digital transformation journey of Selecta, a leader in coffee and vending machines, as it focuses on enhancing its customer service through the implementation of a new Machine Order Process (MOP). The document details the challenges faced by Selecta, including long machine delivery times and difficulties in customer service responsiveness due to outdated business systems. It describes the collaborative efforts between Selecta, InRule, and an external consultancy to map and improve business processes. The introduction of a low-code application development platform facilitated the creation of a more efficient MOP, significantly reducing lead times and improving delivery precision. The case study highlights measurable outcomes, such as a reduction in lead time from 1.5 months to 2 weeks and an increase in delivery precision from 63% to 99%. It concludes by discussing the potential for further digitalization of additional processes within the organization, marking a significant step in Selecta's operational development.