VGR IT Process Automation Case Study

This case study details the operations of VGR IT, the IT organization for Västra Götaland, Sweden's largest organization. VGR IT is responsible for digitalization, application development, and IT infrastructure support across various sectors, including healthcare and local government. The document outlines the challenges faced due to manual processes, which resulted in lengthy lead times and inefficiencies. It describes the steps taken to identify and evaluate these issues, including workshops to capture operational needs and the development of solutions using InRule's process automation platform. The implementation process is documented, highlighting the rapid development of applications through a low-code approach. Results indicate significant time savings and efficiency improvements, with applications freeing up resources equivalent to full-time employees. The case study concludes with examples of financial savings achieved through automation, emphasizing the importance of justifying investments in IT through both hard and soft value metrics.