End-User Device Sustainability Services Overview

This document is a guide detailing Insight's sustainability services for end-user devices. It outlines the importance of maintaining operational devices for organizations to ensure maximum productivity. The guide describes how Insight provides reliable asset logistics, including repair and replacement services for various IT assets such as laptops, mobile devices, and servers. It highlights the ISO 9001:2015 certification of its locations and the expertise of its technicians. The document explains the different deployment options available, including standard and rush deployments, retrieval for employee exits, advanced exchanges for faulty assets, refurbishment of returned devices, and repair services for in-warranty items. The outcomes of utilizing these services are also discussed, emphasizing minimized downtime, efficient asset management, and improved employee experience. Overall, the guide presents a comprehensive approach to ensuring device readiness and operational efficiency for organizations.