Generative AI Adoption Case Study at Insight

This case study outlines Insight's strategic approach to adopting generative AI technology within its organization. The objective was to enhance employee productivity and provide better services to clients by leveraging generative AI capabilities. Insight became a pioneer in implementing a corporate generative AI policy, focusing on security and efficiency. The organization rolled out a private instance of Microsoft Azure OpenAI, ensuring that sensitive data remained protected. The implementation was completed in eight weeks, allowing employees to experiment with the technology across various departments. Training sessions were conducted to improve employee understanding and encourage innovative use cases. The results showed significant time savings and efficiency improvements, with departments like HR and sales reporting substantial reductions in task completion times. The case study highlights the ongoing development of Insight's generative AI platform, which continues to expand its capabilities and applications, including future projects involving chatbots and contract writing.