Summary
This document is a service overview for Insight's Managed Storage offering, which provides a standard set of services aimed at operating and maintaining storage system technologies. It describes the importance of properly sizing, architecting, and implementing storage systems prior to applying managed services. The document outlines the role of the underlying fabric and network infrastructure in ensuring performance, stability, and resiliency. Insight's Managed Services include the necessary personnel, processes, and tools to manage complex IT environments, focusing on centralized storage solutions. Supported technologies include various brands such as Dell/EMC, Hitachi, and NetApp, while unsupported technologies are also listed. The document details service management processes based on ITIL best practices, service delivery roles, and responsibilities, as well as the onboarding process for new clients. It concludes with an overview of service levels and document controls.
