Service Transition Process for Managed Services

This document is a guide detailing the Service Transition process for onboarding clients to Managed Services at Insight. It outlines the activities that occur from the signing of a contract until the handoff to the Service Delivery team. The process is collaborative, requiring participation from both the client and Insight to ensure effective data gathering, tool deployment, and knowledge transfer. The document describes the roles of Transition Managers and Engineers, emphasizing their responsibilities in facilitating the transition. It also covers the typical timeline of 6 to 9 weeks and the various phases involved, including the Kickoff, Discovery Phase, Service Setup, and Service Validation and Testing. Each phase includes specific activities tailored to the services being onboarded. The guide concludes with an overview of the Go Live phase and the Early Life support period, highlighting the importance of client involvement throughout the transition to optimize service delivery outcomes.