Pega's Partnership with Instaclustr for Operational Efficiency

This case study outlines how Pega, a global software leader, partnered with NetApp Instaclustr to enhance operational efficiency and scalability through managed open-source technologies. Pega faced challenges with its tightly coupled infrastructure, which included embedded technologies like Apache Cassandra, Apache Kafka, and OpenSearch. These complexities hindered their ability to scale operations effectively while maintaining efficiency. By adopting a partnership-led approach, Pega shifted from managing these technologies internally to leveraging Instaclustr's expertise. This collaboration resulted in significant time savings, with Pega reclaiming over 60,000 hours of management time annually. The integration of these technologies into Pega's cloud environments provided improved visibility, agility, and reliability. The partnership also ensured consistent uptime with a 99.95% SLA compliance, allowing Pega to focus on innovation and enhancing customer-facing features. The case study highlights the strategic benefits of managed services in driving operational excellence and supporting Pega's future goals for resilience and efficiency.