Redis Per Node Support Subscription Guide

This document is a guide detailing the support subscription for Redis per node. It outlines the supported technologies and versions, which are categorized as generally available, deprecated, closed, or legacy support. The guide specifies various support channels available to customers, including email, web form, and web chat. It describes the inclusions of support services, which cover well-defined issues and queries, performance issues, data model best practices, stability and functionality issues, operational tasks, and version upgrades. Additionally, the document lists exclusions from support, such as direct access to the customer’s environment and open source technology training. Customer responsibilities are also detailed, emphasizing the need for day-to-day management of deployments and adherence to requests from Instaclustr support. The guide concludes with information on support prioritization and severity definitions for support tickets, categorizing issues from urgent to low priority based on their impact on the customer's business.