AI Chatbot Enhancements for Regulatory Knowledge Access

This document is a technical report that outlines the implementation of an AI chatbot to enhance access to regulatory knowledge within a large pharmaceutical company. The report describes the challenges faced in utilizing a vast repository of regulatory documents and the efforts made to extract and apply historical information effectively. It details the process of making regulatory data more accessible, including the technical efforts required to navigate the regulatory information management system and the decision-making involved in granting access to sensitive data. The report highlights the use of AI tools to organize health authority inquiries and responses into a structured database, improving efficiency and consistency in responses. Additionally, it discusses the immediate and cumulative benefits achieved, such as reduced response times and improved visibility into prior submissions. The document also mentions future enhancements, including the development of an AI model to generate draft responses for review, further expanding the accessibility of regulatory information.