Cermaq Quality Management Software Implementation Case Study

This case study details Cermaq's implementation of Intelex's Quality Management Software System to enhance product quality and incident reporting. Cermaq, a leading fish farming company, faced challenges with handling customer claims and managing incident reporting across its global operations. The company adopted Intelex’s Incident Management solution in 2015, which allowed for a tailored approach to their needs, including Safety Management and Food Safety Quality applications. The transition from manual systems to a cloud-based solution improved efficiency and clarity in data handling. Employees can now log incidents more effectively, leading to quicker decision-making and improved customer claim management. The case study highlights the significant increase in incident reporting by 300% since adopting Intelex, showcasing the positive impact on employee engagement and operational transparency. Future plans include expanding the use of Intelex applications across all locations and leveraging mobile functionality for enhanced collaboration and sustainability efforts.