Phased Guide for Employee Safety During COVID-19

This guide outlines the phases of planning and response for managed service providers (MSPs) and small to medium-sized businesses (SMBs) during the COVID-19 crisis. It begins with Phase 1, where MSPs are advised to prioritize employee safety by providing clear direction and establishing a centralized information hub. SMBs should focus on ensuring client confidence and addressing their work-from-home (WFH) needs. Subsequent phases detail the transition from WFH to low tide, emphasizing empathy and mental health resources for employees, as well as financial assessments for clients. The guide continues through phases of return to work, where new office policies must be communicated, and recovery, which includes evaluating past strategies and planning for future crises. Each phase provides actionable recommendations for MSPs and SMBs to navigate the ongoing challenges posed by the pandemic effectively.