Interactive

Overview

Interactive Pty. Limited, established in 1988 and based in Port Melbourne, Australia, operates within the Business Services sector, specializing in custom software and IT services. The company employs between 501 and 1,000 individuals and reported a revenue of approximately USD 146 million. Interactive provides a range of managed services, particularly focusing on Managed Service Desk Services, which are outlined in their service descriptions. These services encompass IT Service Management, including incident management, service request management, and major incident management, as well as asset inventory management. The Managed Service Desk Services offer support through various channels, including a customer portal, dedicated support phone lines, and email, ensuring 24/7 assistance for critical incidents. Additionally, the company emphasizes remote user support and basic Microsoft 365 support, with specific guidelines on application management and support for user devices. This structured approach aims to enhance digital workplace services for their clients, reflecting Interactive's expertise in delivering tailored IT solutions.

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