St Petersburg City Council Use Case for MyID MFA

This document is a use case detailing the implementation of MyID's Multi-Factor Authentication (MFA) solution by the St Petersburg City Council in 2023. The city faced challenges with remote access for employees, as many software applications were not available in mobile versions, leading to security risks. To address these issues, the city adopted MyID's MFA, specifically its pattern authentication feature, which was initially met with skepticism but proved effective after thorough testing. The solution allows employees to securely access city resources remotely using a simple mobile app for authentication. The process of creating user accounts and enabling access is streamlined, taking only minutes. The document includes a testimonial from the Information Technology Security Officer, Brian Campbell, who expresses satisfaction with the solution's performance. The use case illustrates how the city council improved its security posture while facilitating remote work for its employees.