Transitioning to Cloud-Based Unified Communications Solutions

This whitepaper outlines the factors affecting service providers in the hosted PBX and Unified Communications (UC) services market. It discusses the impact of the shift towards cloud-based UC services and the obsolescence of legacy platforms. The document describes Intermedia's partner-first approach, which offers service providers the ability to private label solutions while handling customer support and billing. It details the flexibility in packaging options that Intermedia provides, allowing service providers to mix and match licenses based on customer needs. This approach contrasts with traditional UC providers that often impose a one-size-fits-all model. Furthermore, the paper emphasizes the importance of branding for service providers and how Intermedia enables them to present their brand prominently. It also presents the comprehensive support framework Intermedia offers, including onboarding, technical support, and marketing resources, aimed at ensuring partner success in a competitive market.