Guide to Calculating Potential ROI with Interplay

This guide provides detailed instructions on how to calculate potential return on investment (ROI) using Interplay's calculator. It outlines the various costs associated with classroom training, including the average cost per technician and the revenue loss incurred while technicians are in training. The document emphasizes the importance of adjusting inputs based on specific organizational data to tailor the results accurately. It also discusses the potential benefits of reducing classroom training sessions, improving employee retention rates, and accelerating ramp times for new technicians. The guide includes sections on estimating costs for travel and training, as well as the impact of technician turnover and callback reduction on overall ROI. Additionally, it presents pre-populated fields based on industry averages to assist users in customizing their calculations effectively. The guide aims to help organizations understand the financial implications of their training investments and make informed decisions.