AI Integration in Electronic Medical Records

This technical report discusses the implementation of Artificial Intelligence (AI) in Electronic Medical Records (EMR) at EMC Healthcare, focusing on the new AI-powered InterSystems IntelliCare system. The report outlines the challenges faced by clinicians with traditional EMR systems, including documentation overload and clinician burnout. It describes how AI is designed to enhance the user experience by automating routine tasks, optimizing workflows, and allowing healthcare professionals to concentrate on patient care rather than administrative duties. The report details the pilot testing of the AI system, including a two-stage usability testing process that involved observing clinician interactions with the AI tool and gathering feedback to improve the system. The findings indicate that AI can assist with data entry and summarization, thereby reducing the number of clicks required to access patient information. The report concludes by emphasizing the importance of clinician involvement in shaping AI-enabled workflows to address their specific needs and improve overall efficiency.