Amazon Connect Proof of Concept Implementation Guide

This document is a guide detailing the proof of concept (POC) implementation of Amazon Connect by InterVision Systems, LLC. It outlines the process for organizations to migrate to Amazon Connect, emphasizing the support provided by InterVision as an AWS Premier Tier Services Partner. The POC includes identification of relevant customer use cases, a total cost of ownership analysis, and a demonstration of Amazon Connect's capabilities. Key milestones in the POC process are described, including kickoff meetings, TCO analysis, and client testing. The guide also highlights the benefits of using InterVision's ConnectIV CXTM solution, which enhances Amazon Connect by providing a modernized customer experience. Additional features include professional services for customization and management, secure recovery landing zones, and experienced support from certified engineers. The document specifies terms and conditions for eligibility and outlines the scope of services included in the POC offer.