Amazon Connect Proof of Concept Implementation Guide

This document is a guide detailing the proof of concept (POC) implementation of Amazon Connect by InterVision. It outlines the collaborative effort between InterVision and AWS, highlighting the no-cost POC offer for qualifying organizations. The guide presents the key features of the ConnectIV CX solution, which enhances Amazon Connect by providing a modernized, omnichannel customer experience. It describes the process involved in the POC, including the identification of customer-relevant use cases, total cost of ownership analysis, and deployment of the POC based on agreed success criteria. The document also lists the milestones for the POC, such as kickoff meetings, TCO analysis, and weekly status updates. Furthermore, it emphasizes the benefits of using InterVision's services, including experienced support and secure recovery options. The guide concludes with terms and conditions for eligibility, ensuring clarity on the requirements for organizations interested in the POC.