Intradiem

Overview

Intradiem is a software company based in the United States, founded in 1995, that specializes in customer relationship management (CRM) solutions and contact center automation. With a workforce of 51 to 200 employees, Intradiem focuses on enhancing the effectiveness and well-being of contact center agents through its innovative technology. The company’s solutions are designed to address the high levels of stress commonly experienced by agents, which can lead to burnout and attrition. A recent case study highlights how Intradiem's automation technology was utilized by a national financial services company to support remote agents during the pandemic, ensuring their ongoing training and operational needs were met without compromising service levels or incurring additional costs. Intradiem's AI-powered platform integrates with various systems to monitor agent workflows in real time, facilitating the delivery of training and support directly to agents' desktops. This approach not only aims to improve agent performance but also seeks to enhance overall customer service outcomes.

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