New Port Richey Digital Payment Solution Case Study

This case study details the implementation of a digital payment solution by the City of New Port Richey, aimed at enhancing customer satisfaction and improving staff efficiencies within the utility billing department. The city faced challenges such as high call volumes and a cumbersome payment process that frustrated customers and increased manual workloads. By adopting InvoiceCloud's user-friendly digital engagement and payment solution, New Port Richey achieved significant improvements. The case study outlines the results, including a 50% decrease in call volume, a 65% increase in overall electronic payment adoption, and a 119% rise in paperless adoption. Additionally, the city saved 25 hours per month in manual workload and $60,000 by transitioning to a convenience fee model. The solution also allowed for seamless integration with their core customer information system (CIS), enabling uninterrupted revenue flow and enhanced customer service through automated processes.