North Huntingdon Payment System Transformation Case Study

This case study details the transformation of North Huntingdon's payment system, which previously lacked modern functionality, leading to a flawed user experience and increased manual payments. The municipality recognized the need for change and selected InvoiceCloud as their digital payment solution. This platform provided a seamless integration with their core Customer Information System (CIS), enhancing the user experience by removing payment friction and offering a unified, customer-centric approach across all payment channels. Key features included AutoPay, scheduled payments, and intelligent reminders, which contributed to a reduction in payment delinquencies. Additionally, the implementation improved staff efficiencies through Online Bank Direct auto-match technology, simplifying reconciliations. The results of this transformation included significant increases in electronic payment adoption, AutoPay enrollment, and paperless enrollment, alongside a notable decrease in mailed-in payments. Overall, the case study illustrates how North Huntingdon adapted to customer expectations for digital payments while enhancing operational efficiencies.