Digital Transformation in Global Financial Services

This document is an InfoBrief that discusses the role of Unified Communications and Collaboration (UC&C) in the context of digital transformation within the global financial services sector. It outlines the critical importance of UC&C systems and services as organizations increasingly integrate business applications with video collaboration tools. The document highlights the projected growth in spending on UC&C, estimating that organizations will allocate over $80 billion by 2027, with significant increases in the Asia Pacific and Latin America regions. It emphasizes the shift towards hybrid UC solutions and the enhancement of UC&C capabilities through investments in AI and machine learning. Additionally, the document addresses the regulatory landscape in the Asia Pacific region, noting the heightened focus on customer experience and the need for financial institutions to adapt to new customer interaction modalities. The InfoBrief concludes by identifying foundational pillars for future UC&C services, including availability, compatibility, deployment options, and transparency.