Improving Unified Communications Resilience with IR Solutions

This case study outlines how Chicony, a transnational manufacturer of peripheral computer and video-imaging products, improved their unified communications (UC) resilience through the deployment of Integrated Research's (IR) solutions. Chicony faced challenges in managing over 2000 active endpoints within their Avaya UC environment, lacking formal management tools to measure user experience and call quality. The absence of proactive measures led to user-reported issues that were time-consuming to troubleshoot. The implementation of IR Collaborate provided end-to-end visibility across their UC ecosystem, enabling the team to access detailed call quality and network data. This facilitated retrospective troubleshooting and prevention of recurring issues. Customized dashboards improved cross-team collaboration and streamlined inventory management, significantly enhancing productivity. The insights gained from IR's solutions allowed for better monitoring of external call quality and informed decision-making in capacity planning, ultimately leading to a better user experience and organizational success.