Intelligent Document Processing with Iron Mountain InSight

This white paper presents Iron Mountain's Intelligent Document Processing (IDP) solution, which aims to enhance document management through digitization, extraction, classification, and verification of information. The document outlines the challenges organizations face in managing unstructured, semi-structured, and structured data, emphasizing the importance of leveraging artificial intelligence (AI) and machine learning (ML) to improve productivity and decision-making. The IDP platform integrates into existing content management workflows, providing a comprehensive architecture that includes phases such as import and recognition, classification, data extraction, enrichment, human-in-the-loop, and integration. Key features of the IDP solution include a low-code environment for workflow creation, secure spaces for document handling, dataset and taxonomy management, model training capabilities, and support for generative AI. The paper details how these features collectively drive efficiency, reduce errors, and enhance the overall document processing experience, ultimately enabling organizations to respond more effectively to audit requests and improve customer service.