Texas Roadhouse Records Management Case Study

This case study details the innovative records management process implemented by Matt McMahan, Senior Manager of Business Continuity and Records at Texas Roadhouse. The document outlines the challenges faced by the restaurant chain in managing vast amounts of paper documents, including receipts and personnel records, which occupied valuable space in their locations. McMahan's initiative, titled 'Two Roadies and a Truck,' involved a nationwide project aimed at enhancing records management awareness and addressing the backlog of paper records. Over three years, McMahan personally visited various restaurants to assist in sorting and organizing paperwork, fostering a culture of records management. The partnership with Iron Mountain facilitated the secure destruction and storage of documents, ultimately freeing up space and improving operational efficiency. The case study emphasizes the importance of executive support and hands-on management in transforming records management practices within the organization.