UEDAS Electricity Distribution Company KYC Automation Case Study

This case study details the implementation of an automated Know Your Customer (KYC) solution by UEDAS, a retail electricity distribution company serving 3 million customers in Turkey. UEDAS faced challenges with a manual KYC process that included executing 130 different workflows, resulting in slow customer onboarding and inefficiencies. To address these issues, UEDAS partnered with Iron Mountain to develop a new eKYC solution that automated these workflows, allowing for quicker processing of customer documentation. The solution utilized optical character recognition (OCR) technology to capture information from KYC documents, enabling the team to manage a backlog of paperwork while simultaneously onboarding new customers. The eKYC platform also features workflow management tools that provide visibility into the KYC process, ensuring compliance and improving efficiency. The results of this automation have led to enhanced team productivity, better compliance management, and an improved customer experience.