Comparative Analysis of BPMN and ACM for Business Processes

This research article presents a comparative analysis of two business process modeling approaches: Business Process Modeling and Notation (BPMN) and Adaptive Case Management (ACM). The objective is to evaluate their strengths and limitations in managing dynamic and knowledge-intensive business processes. The authors utilize a Repair Service Management (RSM) case study to illustrate the differences between the structured BPMN method and the declarative, rule-based ACM approach. The article systematically analyzes factors such as expressiveness, adaptability, and change management efficiency. It discusses how BPMN offers flexibility through ad hoc subprocesses while ACM allows business experts to focus on outcomes rather than exact flows, which is crucial for handling unforeseen situations. The findings aim to guide practitioners and researchers in selecting the appropriate modeling approach based on specific organizational contexts and processing needs. The article also outlines the research methodology, detailing the evaluation criteria used in the comparative analysis.