Summary
The document is a report on the findings from the Sapient Insights 2025–2026 HR Systems Survey, which represents nearly three decades of independent research in HR technology. It captures the Voice of the Customer, detailing the experiences of thousands of practitioners globally. Key findings indicate a decline in HR tech spending, with only 30% of organizations planning to increase their budgets in 2026, reflecting a 29% drop in growth over five years. User experience and vendor satisfaction have shown improvements, with year-over-year increases of 1% and 3%, respectively. The report highlights an awareness gap regarding AI features in HRMS, with 29% of organizations unaware of their existence. It discusses the challenges faced by HR leaders, including rising expectations amidst shrinking teams and budgets. The report emphasizes the importance of collaboration with finance and IT for effective HR technology decisions and the benefits of having a strong advisory network to enhance strategic outcomes.
