Issuetrak

Overview

Issuetrak is a software company based in the United States, specializing in customer relationship management (CRM) solutions. Founded in 1992, the company has positioned itself within various industries, including healthcare, professional training, and information technology services. With a workforce of 11 to 50 employees, Issuetrak generated revenue of approximately $8.38 million. The company’s expertise is reflected in its case studies, such as the collaboration with Somero Enterprises, Inc., a manufacturer of advanced concrete placing equipment. This case study highlights Issuetrak's role in automating post-sales follow-up processes for Somero, addressing challenges related to manual tracking and inconsistent customer outreach. By implementing Issuetrak's solutions, Somero aimed to enhance customer engagement and streamline follow-up activities, ensuring a consistent experience across its global operations. The case study illustrates how Issuetrak's platform can provide structure and visibility to customer interactions, facilitating proactive engagement and supporting growth in a competitive landscape.

Industry