Faster Onboarding of Properties for Holiday Parks

This case study outlines the strategies employed by a European leader in the resort space to enhance the onboarding process of new properties. The document details the challenges faced, including prolonged onboarding durations that negatively impacted revenue and partner confidence. The approach involved several key steps: conducting scope and alignment workshops with stakeholders, performing due diligence through interviews and document reviews, and benchmarking against regional best practices. Key findings revealed systemic gaps in data readiness, standardization, process design, and automation. Recommendations included standardizing data templates, parallelizing onboarding processes, automating configurations, and establishing governance metrics. The targeted outcomes aimed to significantly reduce the Time to Sell from over six weeks to approximately one day and the Time to Serve from around twenty weeks to four days, thereby improving operational efficiency and predictability.