2025 U.S. Airport Lounge Benchmark Findings

The document is a report detailing the findings of the 2025 U.S. Airport Lounge Benchmark study conducted by J.D. Power. It outlines how airport lounge access significantly influences travelers' choices regarding flight routes and airlines, with 47% of lounge customers planning their routes based on lounge access and 82% indicating that their choice of airline is influenced by this access. The report also highlights the role of credit card perks in expanding lounge access, noting that 34% of customers utilize these benefits. Furthermore, it presents key amenities that attract travelers to lounges, such as food and beverage options, rest areas, and an escape from terminal crowds. The report includes satisfaction metrics, showing that longer stays in lounges correlate with higher satisfaction scores. The American Express Centurion Lounge is ranked highest for customer satisfaction, followed by Capital One Lounge and Delta Sky Club. The study is based on responses from 1,430 travelers who visited U.S. airport lounges in the past year.