2025 U.S. Electric Vehicle Experience Public Charging Study

The 2025 U.S. Electric Vehicle Experience (EVX) Public Charging Study is a report released by J.D. Power that assesses the satisfaction of electric vehicle (EV) owners with public charging stations. The study indicates that non-charging visits at public EV chargers have reached their lowest level in four years, suggesting improvements in reliability and customer experience despite uncertainties surrounding National Electric Vehicle Infrastructure (NEVI) funding. Satisfaction scores for DC fast chargers and Level 2 chargers have seen slight declines, with notable dissatisfaction regarding charging costs. The report highlights Tesla's Supercharger network as the highest-rated DC fast charger, while Tesla Destination ranks highest among Level 2 stations. The study also reveals regional variations in charging experiences and satisfaction levels, particularly between first-time and veteran EV owners. Overall, the findings emphasize the importance of reliability, ease of use, and cost considerations in enhancing the public EV charging experience.