2025 U.S. Residential Internet Service Provider Study

The document is a report detailing the findings of the J.D. Power 2025 U.S. Residential Internet Service Provider Study. It outlines the increasing popularity of residential wireless internet providers, which have experienced a 15% increase in new sign-ups over the past six months, compared to a 6% increase for wired providers. The report indicates that overall customer satisfaction is higher for wireless internet, with scores of 647 for wireless versus 554 for wired. T-Mobile ranks highest nationally in wireless internet for the second consecutive year, while AT&T and Verizon lead in specific wired regions. The study evaluates customer satisfaction based on multiple dimensions, including service quality, value, ease of business, and problem resolution. Conducted from August 2024 to August 2025, the study is based on responses from 27,971 customers who currently have internet service. The findings provide insights into customer preferences and satisfaction levels in the evolving internet landscape.