2026 U.S. Wireless Carrier Satisfaction Study Findings

The document is a report detailing the findings of the J.D. Power 2026 U.S. Wireless Carrier Satisfaction Study, Volume 1. It outlines the relationship between customer satisfaction and the ease of resolving issues with wireless carriers. The study indicates that customers who find it easy to resolve problems report higher satisfaction scores, with a notable score of 786 for those who agree that resolution required minimal effort. Additionally, the report highlights that resolving issues in under ten minutes through digital means significantly enhances customer satisfaction. T-Mobile is recognized for achieving the highest rankings in both postpaid and prepaid mobile network operator segments, while Consumer Cellular and Mint Mobile lead in their respective mobile virtual network operator segments. The study is based on feedback from 59,097 customers and evaluates performance across eight dimensions, including value for price paid and quality of service. The study was conducted between June and November 2025.