Medicare Advantage Plan Member Satisfaction Study 2025

The document is a report detailing the findings of the J.D. Power 2025 U.S. Medicare Advantage Study. It outlines significant changes in the Medicare Advantage program over the past year, including alterations to deductibles, out-of-pocket costs, provider networks, and prior authorization processes. These changes have led to increased confusion and a decline in member satisfaction, with an overall satisfaction score of 623, down 29 points from the previous year. The report highlights that trust is a critical factor in member satisfaction, noting a 39-point drop in trust levels. It also discusses the performance of high-performing plans that utilize digital tools for member engagement, which significantly impacts satisfaction levels. The report includes specific rankings of various Medicare Advantage plans across different states, indicating which plans scored highest in customer satisfaction. The study is based on responses from 10,888 members across ten U.S. regions, conducted from January to June 2025.