Summary
This datasheet presents the Guided Success Program offered by Jama Software, aimed at ensuring customer success with Jama Connect. It outlines various services included in the program, such as unlimited access to online training resources, benchmark assessments, consulting, and technical services. The document details the roles of the Customer Success Manager (CSM) and the consulting team, emphasizing their commitment to providing personalized guidance and support throughout the customer journey. The onboarding process is described, highlighting its importance in understanding customer needs and aligning solutions with business goals. Additionally, the datasheet explains the monitoring and success planning aspects of the program, which involve data-driven insights to enhance customer engagement and improve outcomes. The document also mentions software updates and technical support services available to customers, ensuring they receive timely assistance and resources to maximize the value of their investment in Jama Connect.
