Summary
This document is a report on the RIS Software LeaderBoard for 2016, which evaluates the performance of retail software vendors based on customer satisfaction and other metrics. It aggregates evaluations from 295 retailers across 45 vendors, providing a comprehensive analysis of the software landscape in the retail sector. The report highlights the Customer Satisfaction score as a key metric, which is derived from 10 criteria, including return on investment and quality of support. The average Customer Satisfaction score for all vendors included in the analysis is reported as 37.9. Additionally, the LeaderBoard tracks metrics such as Retail Concentration and Revenue Factor, which contribute to the overall assessment of each vendor's reputation. The document outlines the methodology used to compile the LeaderBoard, including the criteria for vendor inclusion and the process of data aggregation. It serves as a resource for retailers seeking to understand vendor performance and make informed software purchasing decisions.
